Maintenance Schedule

It is highly recommended to schedule your pets appointment frequently. 95% of our clients pre book multiple appointments in advance as well for the year. Due to the nature of this type of scheduling, there may not be room to adjust or modify your appointment after they have been set. Please schedule your appointments accordingly to avoid missing appointments. We only accept clients who is on a eight week or less grooming schedule.

Matted Coat

Mats form when the coat is not properly maintained by not brushing and combing on a regular basis. If the mats cannot be removed due to tightness on the skin, a shave down will be necessary to safely and humanly remove them. Excessive matting can be avoided with regular grooming appointments. We will de-mat your pet (if possible) at $2 per minute (minimum $10) in addition to the regular grooming fee. If a shave down is necessary there is an additional fee, price reflects on duration of matting removal.

The Luxe Dog is not liable for any injury that may occur during the matting removal process, nor will we be held liable for the condition of your pet’s skin after the matting is removed. Matting and extra brushing fees may be added to the overall service cost and must be paid during pick-up.

Refusal of Service

We reserve the right to stop or refuse any groom in the event that we determine it is in your pet’s best interest or your pet displays aggressive behavior. 

We do not accept pets with fleas. 

Cancellations

We send appointment reminders 48 hours in advance, it is the pet owner's sole responsibility to remember their appointment. We must be notified at least 24 hours prior to the scheduled appointment of any cancellations. The client will be billed for the full grooming price if the appointment is canceled day of. Service will be terminated for repeated cancellations/no show.

Pre-Existing Conditions + Accidents

The Luxe Dog is not liable for any pre-existing injuries or conditions, diagnosed or undiagnosed, which may become aggravated, exacerbated, or discovered under our care. This includes, but is not limited to, bone injuries, self-inflicted injuries, the state of your pet’s skin once de-matted, etc. Our processes always place your pet’s health and safety at the forefront, and we will notify you of any complications or issues if discovered.

Media Release

Clients authorize The Luxe Dog to take photographs and video content of their pet(s) for social media, website, advertising, and any other business-related matters.